Question 1

How quickly can you fix my remote problems?

Accepted Answer

Most remote issues can be resolved within a single service visit, typically lasting 30-60 minutes. Our technicians carry a wide range of replacement remotes and can reprogram or replace your remote on the spot. If you're experiencing remote problems, it's often a simple fix like battery replacement, reprogramming, or receiver adjustment. Call us and we'll have your remote working again in no time.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote issues typically stem from several common causes: dead or weak batteries (the most frequent culprit), signal interference from LED lights or other electronics, dirty or corroded battery contacts, worn-out remote buttons, antenna issues on the opener unit, or the remote becoming unpaired from the opener. Our technicians diagnose the exact cause and provide the most cost-effective solution.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to help make your dream door affordable. Our financing plans include 0% interest options for qualified buyers, low monthly payments, quick approval process, and no prepayment penalties. Contact us for a free quote and we'll discuss the financing options available for your specific project.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours, including removal of the old door, installation of the new door, and testing. More complex installations with custom doors or additional features may take 6-8 hours. We complete most installations in a single day, minimizing disruption to your routine.

Question 5

What is your service area?

Accepted Answer

We proudly serve Palmyra and the surrounding Finger Lakes region, including Rochester, Canandaigua, Geneva, Waterloo, Seneca Falls, Lyons, Clyde, Newark, Macedon, and Victor. If you're unsure whether we service your area, give us a call – we'll let you know!

Question 6

Do you offer emergency garage door repair?

Accepted Answer

Absolutely! We provide 24/7 emergency garage door repair services. Whether it's a broken spring at midnight or a door off its tracks on a holiday, our emergency team is ready to help. We guarantee a 2-hour response time and charge the same rates as regular business hours – no emergency fees!

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for optimal performance and longevity. Regular maintenance includes lubrication, balance adjustment, safety testing, and inspection of springs, cables, and hardware. This preventive care can extend your door's lifespan by years and help avoid costly emergency repairs.

Question 8

What types of garage doors do you install?

Accepted Answer

We install all types of residential and commercial garage doors, including: wood doors (our specialty), steel doors, aluminum doors, fiberglass doors, carriage-style doors, modern glass panel doors, insulated doors, and custom designs. We work with all major brands including Clopay, Amarr, Wayne Dalton, and CHI.

Question 9

How much does a new garage door cost?

Accepted Answer

Garage door prices vary based on size, material, style, and features. Basic steel doors start around $600, while premium wood or custom doors can range from $2,000 to $5,000+. We offer free in-home estimates to provide accurate pricing for your specific needs. Financing options are available for qualified buyers.

Question 10

What warranty do you offer?

Accepted Answer

We provide a comprehensive 5-year warranty on all our installation and repair work. This covers both parts and labor. Additionally, most new garage doors come with manufacturer warranties ranging from 1-10 years depending on the brand and model. We also offer our money-back guarantee – if you're not satisfied, we'll make it right.

Question 11

Can you fix a garage door that won't open or close?

Accepted Answer

Yes! A garage door that won't open or close is one of our most common service calls. Common causes include broken springs, misaligned sensors, track issues, opener malfunctions, or power problems. Our technicians can diagnose and repair the issue quickly, usually in a single visit.

Question 12

Are your technicians certified and insured?

Accepted Answer

All our technicians are fully certified, licensed, bonded, and insured. We're proud members of the International Door Association (IDEA) and are authorized dealers for major garage door brands. You can trust that qualified professionals who follow industry best practices are working on your home.

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